FĀC Policies

Cancellation/Reschedule Policy

 

A deposit is required for every appointment. The deposit fee is listed below with each service and will be applied to your treatment cost the day of appointment. 

 

We adhere to a 48 business hour cancellation/reschedule policy to ensure efficient access to appointments for our patients and to respect our providers’ time. While we require this minimum advanced notification, we kindly ask you provide the most notice possible as this enables us to accommodate other patients’ and providers’ schedules more effectively. 

 

For any appointment changes inside 48 business hours, the deposit will convert to a fee and a new deposit will be required to rebook your appointment.

 

For any no-show, an additional $100 fee will be charged for rebooking.

 

Please call or text our patient line at 940-240-1257 with any questions or changes to your appointment. 

 

FEES & DEPOSITS 

 

The following deposits are required for treatment bookings:

$100
Neurotoxins (Botox, Dysport and Xeomin), hydrafacial, microneedling and chemical peels.

$250
Dermal filler, biostimulators (Sculptra and Radiesse), Kybella, PRF injections, Lutronic Genius and LaseMD Ultra treatments.

 

$50

Consultation. We require a $50 fee for consultations. This fee can be applied to any treatment received on the same day of appointment only.

 

Arriving Late

 

We understand delays can occur. If you are running late for your appointment, please call our office to inform us as soon as possible. Arriving more than 10 minutes late may necessitate rescheduling your appointment. We will always do our best to accommodate you, however in order to provide the best service to you and our other scheduled patients, the appropriate time for each appointment should be allotted.

 

Appointment Rescheduling

 

Plans change. We understand. We allow for three reschedules before payment is due in full prior to the next appointment. Habitual rescheduling creates challenging gaps to fill and impacts the overall efficiency of the practice.

 

We sincerely appreciate your understanding of our scheduling policies and our desire to provide the most elevated experience for all of our patients. By scheduling an appointment, you are acknowledging agreement to our cancellation/rescheduling terms and conditions.

 

Children Policy

 

For the safety and comfort of all, we kindly ask that children under the age of 12 not accompany you to your appointment. Our med spa environment is designed to provide a relaxing and distraction-free experience. We appreciate your understanding and cooperation in helping us maintain this serene atmosphere.

 

Refund Policy

 

Services: We do not offer refunds on any services rendered. Aesthetic results vary from person to person. While we do our very best to achieve the desired outcome, results cannot be guaranteed.  Patients are responsible for additional treatments needed to gain desired outcome.

 

Retail: Refunds are not available for purchased products. In the event of a defective product, exchanges can be made within 30 days, limited to the same product. Please note that no refunds are offered for Gift Card purchases.